Cancellation, Rescheduling and Refund Policy

This policy applies to all Beacon Notary & Mobile Testing Services ("Beacon") appointments and packages, including mobile notary, apostille facilitation, document support, I-9 authorized representative services, fingerprinting services, mobile specimen collection, DNA collection coordination, and Poconos elopement and ceremony services.

1. General Cancellation and Rescheduling

• Cancellations or rescheduling made 24 hours or more before the appointment: no cancellation fee. Any deposit will be credited toward a rescheduled appointment within 60 days.
• Cancellations or rescheduling made less than 24 hours before the appointment: a cancellation fee equal to 50% of the quoted service fee (or the deposit paid, whichever is greater) applies.
• No-show appointments, including situations where the notary or collector arrives on-site and the signer, donor, or documents are not available: the full quoted service fee is charged, and travel fees are non-refundable.

2. Travel Fees

Travel fees are non-refundable once the notary or collector has departed for the appointment location.

3. Notary and I-9 Appointments

Notarial and I-9 service fees are refundable only if Beacon is unable to complete the appointment due to a Beacon-caused reason. Notarizations refused due to missing identification, unsigned pages, incomplete documents, signer inability to communicate, or signer unwillingness are not eligible for refund.

4. Apostille and Document Support

Apostille coordination fees paid to Beacon cover intake, review, submission preparation, mailing coordination, and tracking. These fees become non-refundable once submission preparation begins. Government fees, shipping fees, translation fees, and third-party fees are non-refundable once paid to the respective provider.

5. Mobile Specimen Collection and DNA Coordination

DOT, non-DOT, and DNA collection appointments must be cancelled at least 24 hours in advance. Program-specific rules from the employer, laboratory, consortium, third-party administrator, or medical review officer may impose additional requirements or fees. Beacon does not refund fees charged by third-party laboratories or programs.

6. Fingerprinting Services

Fingerprinting fees are refundable if the appointment is cancelled at least 24 hours in advance. Once the appointment is completed, fees are non-refundable, including where the results are subsequently rejected by a receiving authority for reasons outside of Beacon's control.

7. Poconos Elopement and Ceremony Services

• Deposit: A non-refundable deposit of 50% of the package price is required to reserve the date.
• Rescheduling: One reschedule is permitted at no additional charge if requested at least 21 days before the scheduled ceremony date, subject to Beacon's availability. Additional reschedules or reschedules made less than 21 days in advance may incur a $100 rebooking fee.
• Cancellation more than 30 days before the ceremony: any amount paid above the non-refundable deposit is refunded.
• Cancellation 15 to 30 days before the ceremony: 50% of amounts paid above the deposit are refunded.
• Cancellation less than 15 days before the ceremony: no refund is issued; all amounts paid are forfeited.
• Weather and venue issues: Beacon is not responsible for cancellations caused by weather, venue access, permit denial, government delays, marriage license issues, or third-party providers. In such cases, Beacon will make reasonable efforts to reschedule but is not required to issue a refund.

8. Refund Method and Timing

Approved refunds are issued to the original payment method within 10 business days of approval. Bank processing times may extend this window.

9. Force Majeure

Beacon is not liable for delays or cancellations caused by events outside our reasonable control, including severe weather, natural disasters, government actions, public health emergencies, or transportation failures. In such situations, Beacon will work with you to reschedule.

10. Contact

To cancel, reschedule, or request a refund, contact us as early as possible.
Phone: (973) 988-3150
Email: info.beaconhealthcaretesting@gmail.com